Carlin House Assisted Living

We are very, very satisfied with the Carlin House's Management, Admissions, Nursing Staff, Aid Staff, the facility, but most of all the loving care, compassion, and expertise that all support our Mom with; and we daughters, as well.

I completely and always advocate for the Carlin House, in words, actions, and follow-through to each and every person, i.e. family member or caretaker, who is considering a top-notch location for her/his beloved Elder. The Owners/Mgmt., the C.H. Ass't. Mgr, the Nurses, the Aids, all are compassionate, professional, kind, personable, well-trained, and just dang great people. My style is to hug each person there as my true and humble demonstration of love and gratitude for the quality of their skills and work, but because each of the Carlin House team is wonderful.

Recognition

If you would like to provide recognition to one or multiple personnel on our staff, we would be honored to share your review with them.

Name(s) of personnel you wish to recognize:

Samantha, Mindy and her husband, Chad, their son Cody, Mark/Nikkie, Michelle, ALL OF THE NURSES, AND ALLLLL OF THE CARLIN HOUSE AIDS AND STAFF.

Additional Comments:

Keep the Carlin House a safe and loving haven for Elders. Keep on upping the ante for training for everyone.

Carlin House | Satisfaction & Feedback Survey

The purpose of this very brief survey is to help us serve your needs and the needs of your loved ones more effectively. By understanding where we are exceeding your expectations, or need to improve, we can allocate our resources to provide better products/services, knowledgeable staff, and executive management. Our goal is be proactive in monitoring your satisfaction, so please provide constructive feedback that we can incorporate into our strategy.

INSTRUCTIONS:

Please checkmark the box beside the response that best represents your view. Please checkmark “N/A” for any questions that you don’t have enough experience to comment on. Please provide your honest comments to any portion of this survey. ** The following outlined in red is an example of the scaling system.

Admissions Process

Admissions staff professionalism:

✔10 9 8 7 6 5 4 3 2 1 N/A

Ability to understand your challenges:

✔10 9 8 7 6 5 4 3 2 1 N/A

Expertise of admissions personnel:

✔10 9 8 7 6 5 4 3 2 1 N/A

Turnaround time for delivery or response to questions:

✔10 9 8 7 6 5 4 3 2 1 N/A

Quality & clearness of marketing collateral:

10 9 8 7 6 5 4 3 2 1 ✔N/A

Value Proposition

Value:

EXCEEDS EXPECTATION

✔10 9 8 7 6 5 4 3 2 1 N/A

Our value proposition is clearly communicated & understood:

10✔9 8 7 6 5 4 3 2 1 N/A

Briefly describe how could we add more value to you?

Honestly do not know how to add value. Everyone is very responsive to our mother, Anna R*******, and to us. Fantastic team!

Products/Services

How effectively does our product/services assist to help you and your needs?

✔10 9 8 7 6 5 4 3 2 1 N/A

How would you rate the overall quality of our product/services?

✔10 9 8 7 6 5 4 3 2 1 N/A

What features could we add or enhance to improve our product/services?

Strategic Direction

Overall, how would you rate the strategic focus of our business?

10 9 8 7 6 5 4 3 2 1 ✔N/A

How would you rank our business in terms of innovation & market leadership?

10 9 8 7 6 5 4 3 2 1 ✔N/A

What recommendations could you make to help us serve you better?

Customer Service & Support

How effective are we at reacting and solving your issues (if any)?

EXCEEDS EXPECTATIONS

✔10 9 8 7 6 5 4 3 2 1 N/A

What level of courtesy do you receive from our Customer Service team?

✔10 9 8 7 6 5 4 3 2 1 N/A

Compared to other suppliers, how would you rank our ability to serve you?

✔10 9 8 7 6 5 4 3 2 1 N/A

Website/Customer Portal

Our Network Administrator, in collaboration with ®C-Web Dezign | Services has been developing a highly secure online account platform via our website that may only be accessed by privileged personnel (POA’s) to provide a unique customer portal which would provide a pleasant, real-time experience containing information and updates related directly to your associated loved on. On the scale selection below, with 10 being the highest, how could this platform benefit you?

✔10 9 8 7 6 5 4 3 2 1 N/A

What resources could we add to our website/portal to help you, or to make your experience a bit more

convenient?

Possibly a summarization of the day of the customer. I know with ALL that the personnel have to do, this would be a low priority but for me being out of town, helpful. This would be first hand information.

Brand Preference

How likely are you to refer colleagues to our business?

VERY LIKELY

✔10 9 8 7 6 5 4 3 2 1 N/A

Please honestly discuss why you advocate or dissuade others from working with us:

Recognition

If you would like to provide recognition to one or multiple personnel on our staff, we would be honored to share your review with them.

N/A – I do not wish to provide recognition.

Name(s) of personnel you wish to recognize:

Again honestly...EVERYONE!!! From the owners down to housekeeping to lawn services.

Hello,

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Welcome to the Carlin House Assisted Living "Reviews & Testimonials" Platform!

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   *As of April 29, 2019 - I have re-designed this entire platform in a very unique way.  Effective immediately, anyone has the ability to post/submit their very own testimonial related to their experience with us!

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However ─ that is not all! With this re-designed platform, each person who chooses to leave a review for Carlin House also has the ability to attach a photograph of themselves (optional, of course!)

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~ Are you interested in submitting your own review?

Terrific! We certainly would appreciate your feedback!

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Here's how to post your review:

1. Simply click on the "Post Your Testimonial! →" button above.

2. Fill out the very short form.

3. Click the submit button to publish your testimonial.
       ... It's that simple! ☺
   
   Have a great day,
   
   Cody Clark, CCNA
   Development Director
                  &
   Network Administrator
   
   Carlin House Assisted Living